Office Professional/Administrative Assistant (McLean) Tom James Company

We currently have a full time opening in our Annandale, D.C. office. Our position is for 40 hours per week at $20 per hour, with bonus opportunities. We offer a benefits program that includes: health, dental and vision insurance plans. A generous PTO plan, paid holidays, profit sharing and a 401(k) plan. Regular onsite attendance required.

Job Responsibilities

Order Entry

Entering Order Tickets, Customer Order Forms, and customer payments daily
Receiving & Shipping

Unpacking received shipments daily
Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack
Processing returns, remakes and alterations
Prepares all clothing for delivery by sales professional
Picks up and delivers client items as needed
Alterations

Entering all alteration instructions into the proprietary system
Delivering/picking up garments to/from outside (contract) tailors
Compiling Alteration Expense Summary for in-house tailors and sending to Accounting
Telephones/E-Mail/Mail

Answering incoming phone calls and giving messages to Sales Professional
Checking store e-mail daily and giving all information to the proper person(s)
Bank Deposits/Errands
Makes follow-up calls to factories, customers, and corporate office
Performing other duties as assigned.
Prepares necessary aspects for each day’s client visits
Preps clothing to be delivered
Locates necessary client information (A/R balances, sales sheet)
Updates sales materials regarding fabrics/options
Coordinates and maintains all client orders/files
Delivers client communication such as:
Setting up appointments
Communicating about orders
Scheduling deliveries
Sending reminders
Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
Supports the sales efforts of the sales professional
Manages daily calendar
Organizes inventory
Prospects new clients using internet and social media applications
Enters referrals into CRM
Sends introductory and promotional messages
Creates call lists/hot lists
Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
Pursues efficiencies for processes and communication to make the sales process more efficient
Picks up and delivers client items as needed
Maintains a professional image to interface with corporate clients
A successful candidate fits the following criteria:

Confident, independent worker
Strong communication skills (verbal and written, plus listening skills)
Excellent organizational skills
Outstanding time management skills
Professional customer service skills
Social media savviness (especially on LinkedIn & Instagram)
Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
Possesses basic accounting skills (such as balancing accounts)
Enjoys being flexible and multitasking
Motivated to tackle challenges
Yearns to work in a fast-paced team environment
Ability to bend and lift up to 20 lbs
Valid Drivers License requires (Exception: Larger metropolitan areas)
Two years office-related experience is preferred.
Experience with a sales-oriented environment is a plus!