Best In Class Customer Service Insurance Company In Ohio?

Finding the absolute “best in class” for customer service in Ohio’s insurance industry can be subjective. Here’s some information to help you narrow down your options:

Customer Satisfaction Resources:

• J.D. Power: J.D. Power publishes annual U.S. Auto Insurance Customer Satisfaction Studies. You can find the latest Ohio rankings on their website (unfortunately, J.D. Power doesn’t publicly share this data for free).
• NAIC Complaint Index: Similar to Florida, the National Association of Insurance Commissioners (NAIC) compiles complaint data against insurance companies in Ohio. You can access the NAIC complaint data tool here https://content.naic.org/consumer. A lower complaint index can be a positive sign, but keep in mind it might also reflect a smaller customer base.

Companies to Consider:

• MoneyGeek: This personal finance website recently conducted its own analysis of Ohio car insurance companies. MoneyGeek found that Cincinnati Insurance offered the best customer service in the state based on their own rating system https://www.moneygeek.com/insurance/auto/.
• J.D. Power Rankings (if available): If you can find the J.D. Power rankings for Ohio (potentially through a subscription service), they might reveal other companies with high customer satisfaction ratings.
• State Farm: Consistent with the national trend, State Farm is known for its personalized service and agent network, and they often rank well in customer satisfaction surveys.

Additional Tips:

• Consider your insurance needs: The best company for car insurance might not be the best for homeowners insurance.
• Get quotes: Obtain quotes from several companies to compare rates and coverage options. Don’t prioritize customer service so much that you end up with overpriced insurance.
• Local availability: Check if the companies mentioned above are available in your area of Ohio.

Remember:

• Customer satisfaction can vary depending on individual experiences.
• Read online reviews to get a broader perspective.

By considering these factors and conducting your own research, you can find an insurance company in Ohio that offers both good customer service and a competitive rate.