Attention Restaurant Managers (Downtown Washington DC) Lincoln Restaurant

You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards. You will need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. This candidate will work at both establishments offering an opportunity for flexibility and diverse training.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Compassionate with their staff
Show meaningful progression with their team

Job Type: Full-time

Salary: $68,000.00 – $76,000.00 per year depending on experience

Benefits:

Health insurance
Bonus program
Paid time off
Shift:

10 hour shifts
Weekly day range: 5 days per week

Weekends as needed

Experience:
Restaurant hospitality: 2 years (Required)
License/Certification:

ABRA Managers/Tips Certified (Preferred)
Safe Serv (Preferred)
Work Location: Multiple locations