Case Management Clerk (DTLA)

Candidates with a legal background have done well in this role. Organization is key to this position, as well as being comfortable with A LOT of paperwork. Light case management experience is a plus! Resumes are required for consideration.

DESCRIPTION:

Performs a wide variety of typing, data entry, computer operation and general clerical work;
operates a variety of office equipment including computers, multi-unit telephone consoles,
copiers, and fax machines; compiles data and prepares statistical/workload reports; maintains
records and files; answers, screens, and routes telephone calls; prepares work schedules and
reviews and prepares time records; provides program information to the public either by
telephone or by written documents; may verify tenant eligibility requirements; may interview
new and continuing clients to determine eligibility for various programs. Performs related
duties as assigned.

ESSENTIAL JOB DUTIES:
Under general supervision, performs more difficult and complex assignments requiring the
use of independent judgment and problem solving techniques. Employees at this level have
considerable knowledge of assigned program regulations and procedures and are expected
to work with little or no supervision. In addition, employees at this level may be required to
assist in the training of lower level staff.

DESIRABLE QUALIFICATIONS:
Any combination of education and/or experience that has provided the knowledge, skills, and
abilities necessary for satisfactory job performance. Example combinations include graduation
from high school or equivalent

Knowledge of office methods and practices and office equipment operation. Skill in the
operation of a variety of office equipment, including typewriter/computer operation, and data